Thank you for visiting QM! Here’s what you need to know about our shipping policy:

Order Processing Time:
We strive to process and ship your order as quickly as possible, usually within 3-4 business days should the product be in stock. However, please note that processing times may vary depending on the availability of the product and the time of your order as our products are made on order.

Shipping Times:
We offer several shipping options depending on your location, and these include Standard Shipping and Expedited Shipping. Delivery times vary depending on your location, and the shipping option you choose.

Shipping Rates:
We charge a flat rate of ZAR 100 for standard shipping. If you require expedited shipping, the shipping rate will be calculated during checkout and will depend on your location and the weight of the package.

Shipping Carriers:
We partner with a reliable and trusted shipping carrier The Courier Guy.

Shipping Destinations:
We currently only ship within South Africa. We do not offer international shipping currently via our website, please email us on infor@q-m.co.za should you want to enquire on an international rate.

Shipping Confirmation:
Once your order has been shipped, we will send you a shipping confirmation email with a tracking number that you can use to track your order on our shipping carrier’s website.

Delivery Issues:
If your order has not been delivered within the estimated delivery time, please get in touch with us at info@q-m.co.za , and we will do our best to resolve the issue as quickly as possible.

It is the customer’s responsibility to ensure the accuracy and safety of the shipping address provided. We will not be held liable for incorrectly entered shipping information or packages left, stolen, or missing from an unreliable or unsafe shipping address.